FAQ'S
| Will I ever pay additional fees on the resale product that I purchase?
NO, not at all. You pay only once. The final package price includes one-time activation and processing fee and fee for the products. No further monthly fees or other charges. |
| Am I allowed to alter or modify any of the software or scripts?
In the case of Master Resale Right products, NO, however there are some products that offer you the opportunity to rebrand the product into your own company name. Please see the "read me" file that comes with your purchase for special rights to the item that you purchase. |
| How will my files be delivered to me?
Once you have completed the payment and it has been approved by the payment processing company, you will be email you download links. This is an automated process so you should receive them very soon after completing your payment. The files that you download are in ZIP format created by WinZip software. |
| I did not receive my download email after purchase what should I do?
Our download email is an automated delivery system. It sends out the download links once the payment has been completed to the email address that you provide. What might have happened is that your email service provider has seen this (automated) email as possible spam and redirected it on your "Spam" or "Junk Mail" folder. In most cases you can correct this setting in your email client. In this case we enable you to login to your account at our site (see attached image) from the homepage. Here you can access your account and all of your past purchases. Login here: http:// Please use the above link to login to your account and retrieve any of your past purchases. If the problem is not solved for you this way, please submit a support ticket via our Online Support Center, and we will get it resolved right away. |
| My download did not work, how can I correct it?
This is rare, but occasionally does happen. Just reply to your confirmation email that had your original download links in it and we will reactivate your download for you! Or login to your account and your can download your files up to 3 more times. |
| Are refunds available?
Yes. You will have 30 days FULL money-back guarantee for the products cost. Of course, in case of return you will lose all resell rights. There are exceptions to the refund policy, for instance first time orders for multiple products will be evaluated on a case by case basis. |